tintedpane.com

American Airlines

So last night, we took the 7:30pm flight back. We ended up landing in DFW at 12:30am. We thought we were ending up ahead because our original flight was scheduled for departure at 8:30pm. Let me first warn you: this is me griping about how much AA sucks. Ahem, first off, the flight attendants were late in arriving because their inbound flight to Chicago was delayed. Then, due to thunderstorms around DFW, we had to circle around because the airport was shut down. We didn't have sufficient fuel supplies so we were routed to Tulsa, OK to refuel. Once we got to Tulsa, we were on the ground for about an hour while they did their pre-flight checks and cross checks again. Finally, after a total of 5 hours, we arrived in Dallas. No apologies, nothing.

My father pointed out several reasons why AA sucks ass:

1. Infield parking at DFW is a joke. With two terminals for AA flights, how the hell can you know that you'll arrive back in the terminal you parked in. So we always use the remote parking.
2. AA has lousy service. We got one round of drinks when we took off the first time and nothing else, even during the duration when we were delayed and grounded. Updates on flight status were few and far between while on-board and while waiting in the terminals.
3. AA monopolizes pricing to and from Dallas so we get shafted because they are so big. He pointed out that AA is a good marketing company but a shitty services company.

In contrast, United is/was a great service company but a lousy marketing company. He reminisced about having delays with United and how they made their best effort to keep the passengers comfortable and informed. Too bad they are now bankrupt.